Issue With Geolocation Services
Jun 12, 09:13 PDTResolved - This incident has been resolved.Jun 12, 09:13 PDTUpdate - The issue has been identified and resolved, and we will continue to monitor the situation closelyJun 12, 08:41...
View ArticleHomepage outage
Jun 22, 06:56 PDTResolved - We have found the cause and fixed our recent homepage outage that prevented users from signing inJun 22, 06:36 PDTInvestigating - We apologize for the current outage of our...
View ArticleNotifications Delay
Jul 11, 14:46 PDTResolved - The notifications have been stable for the last couple of hours. The incident has been resolved, sorry for the inconvenience.Jul 11, 11:16 PDTMonitoring - We have identified...
View ArticleMobile App unavailable on Play Store
Aug 2, 09:08 PDTResolved - The Routific Driver App is available again for download on the Google Play Store.Jul 31, 18:30 PDTIdentified - Our team is working to remediate the situation and make the app...
View ArticleBeta service orders cannot be added
Aug 9, 05:57 PDTResolved - This incident has been resolved.Aug 8, 09:23 PDTMonitoring - A fix has been implemented and we are monitoring the results.Aug 8, 09:23 PDTUpdate - We have implemented a fix...
View ArticleRoutific.com is down and inaccessible
Sep 18, 07:55 PDTResolved - This incident has been resolved.Sep 17, 08:52 PDTMonitoring - The provider for our main site (www.routific.com) has restored service, and users who may not have been logged...
View ArticleUnable to load Beta Mobile App (version 2.84.1)
Sep 28, 17:44 PDTResolved - This incident has been resolved.Sep 27, 16:55 PDTIdentified - An issue in the latest version release of the Beta Mobile App has been identified (2.84.1). We are working on a...
View ArticleSome customers are not able to optimize on Beta
Oct 26, 11:25 PDTResolved - Some customers are not being able to optimize due to an infrastructure issueOct 26, 11:24 PDTIdentified - The issue has been identified and a fix is being implemented.Oct...
View ArticleSome customers are not able to optimize on Beta
Oct 30, 11:21 PDTResolved - This incident has been resolved.Oct 30, 10:21 PDTInvestigating - We are currently investigating this issue.
View ArticleRoutific Scheduled Maintenance
Dec 6, 12:00 PSTCompleted - The scheduled maintenance has been completed.Nov 30, 12:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 29,...
View ArticleSome customers unable to dispatch
Dec 16, 14:30 PSTResolved - We recently performed maintenance and upgrades to one of the services backs the platform's dispatching capabilities. We began slowly migrating a portion of our traffic to...
View ArticleGoogle SSO Login Issue - Resolved
Jan 17, 09:00 PSTResolved - We were experiencing issues with Google Single Sign-On (SSO) login on our Mobile Driver and Chrome extension applications. Users were unable to log in or may have...
View ArticleRoutific Scheduled Maintenance
Jan 23, 12:00 PSTCompleted - The scheduled maintenance has been completed.Jan 18, 12:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 16,...
View ArticleDispatching Service Disruption
Feb 8, 16:03 PSTResolved - This incident has been resolved.Feb 8, 09:52 PSTMonitoring - We have deployed a fix to the related bug and services should be restored. We are monitoring this situation...
View ArticleProduct API stability issues
Feb 9, 13:59 PSTResolved - We have isolated the cause of this issue which was caused by a long running task in our backend and resolved it. Customer profiles are again fully functional. Sorry for any...
View ArticleRoutific Scheduled Maintenance
THIS IS A SCHEDULED EVENT Feb 15, 12:00 - 15:00 PSTFeb 9, 13:26 PSTScheduled - We're conducting maintenance on Thursday, February 15th, from 12 pm to 3 pm PST. No service interruptions are anticipated....
View ArticleDrivers are unable to open routes - link takes them to Routific Webpage
Feb 21, 13:06 PSTResolved - The third-party provider responsible for the redirection of our driver app links is no longer experiencing intermittent outages. This incident has been resolvedFeb 21, 06:53...
View ArticleTrouble uploading orders
Feb 23, 06:39 PSTResolved - This incident has been resolved.Feb 23, 06:19 PSTMonitoring - The issue has been identified and we have shipped a fix. Uploading orders is working again but we will continue...
View ArticleRoutific Scheduled Maintenance
Mar 23, 14:53 PDTCompleted - The scheduled maintenance has been completed.Mar 23, 14:47 PDTVerifying - Verification is currently underway for the maintenance items.Mar 23, 14:00 PDTIn progress -...
View ArticleSMS notifications not delivering to US & CA customers
Apr 22, 14:42 PDTResolved - SMS customer notifications are now being successfully delivered in both the U.S. and Canada. We will post more details on the cause of the outage and resolution soon. We...
View ArticleSMS notifications not delivering to US & CA customers
Apr 26, 15:36 PDTIdentified - We have identified the cause for the blocking of our SMS notifications and are working closely with our 3rd party provider to resolve the issue as quickly as possible. We...
View ArticleLive Tracking Disruption
May 4, 22:40 PDTResolved - The problem with location tracking on Android devices has been successfully identified and resolved. Thank you for your patience and cooperation.May 4, 22:29 PDTInvestigating...
View ArticleOptimizations on the New Routific (Beta) are delayed or not completing
May 6, 17:37 PDTResolved - The incident with scheduling on the New Routific is resolved.May 6, 16:39 PDTMonitoring - We have taken some remediating action, and initial testing indicates optimization /...
View ArticleSMS deliverability in the U.S. and Canada
May 13, 11:07 PDTUpdate - SMS deliverability has stabilized in Canada, and in the U.S. it appears most of the deliverability issues we continue to face are largely due to T-Mobile blocking about ~25%...
View ArticleRoutific Scheduled Maintenance
THIS IS A SCHEDULED EVENT May 18, 13:00 - 16:00 PDTMay 15, 11:09 PDTScheduled - To further stabilize our notifications infrastructure, Routific will undergo scheduled maintenance on Sat, May 18 for 3...
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