Routific Scheduled Maintenance
Dec 2, 12:01 PSTCompleted - The scheduled maintenance has been completed.Nov 30, 12:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 24,...
View ArticleIssues with driver SMS notifications delivery
Dec 5, 14:17 PSTResolved - This incident has been resolved.Dec 5, 10:01 PSTMonitoring - While we've isolated the delivery concern to an issue between Twilio and the Rogers Canada Network, we've taken...
View ArticleUpdates not sending via web hooks
Dec 6, 16:40 PSTResolved - This incident has been resolved. We are sorry for any inconvenience, and are looking to improve our monitoring on this particular part of our service ASAP to avoid any future...
View ArticleService Disruption
Dec 12, 15:51 PSTResolved - We have restored stability to the affected services.Dec 12, 15:50 PSTUpdate - We are continuing to monitor for any further issues.Dec 11, 12:58 PSTUpdate - We had an issue...
View ArticleRoutific Scheduled Maintenance
Jan 14, 06:00 PSTCompleted - The scheduled maintenance has been completed.Jan 14, 02:01 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 4,...
View ArticleRoutific Scheduled Maintenance
Jan 14, 15:11 PSTCompleted - The scheduled maintenance has been completed.Jan 14, 14:57 PSTVerifying - The operations planned for the maintenance window were successfully executed. We are now...
View ArticleIssues with our Shopify Store App
Jan 16, 10:57 PSTResolved - This issue has been confirmed resolved with many of our users. We will be taking action to ensure we do not experience a similar outage in the future.Jan 16, 06:34...
View ArticleBeta Service Outage
Feb 21, 16:35 PSTResolved - This incident has been resolved.Feb 20, 19:28 PSTMonitoring - We are aware of an outage from last night on our beta platform where users were not able to schedule their...
View ArticleRoutific Customer Notifications
Feb 28, 10:01 PSTCompleted - The scheduled maintenance has been completed.Feb 28, 08:01 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 27,...
View ArticleCustomer Notifications Service Disruption
Mar 8, 11:21 PSTResolved - We are aware of an outage on our notification service that delayed sending customer notifications (including driver delivery tracking links). Users were also unable to access...
View ArticleRoutific Scheduled Maintenance
Mar 12, 07:02 PDTCompleted - The scheduled maintenance has been completed.Mar 12, 06:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 2,...
View ArticleSending customer notifications will be delayed
May 22, 00:43 PDTResolved - Any messages affected by the delay have been processed, and the system has stabilized.May 22, 00:18 PDTInvestigating - We are currently investigating this issue.
View ArticleSending customer notifications will be delayed
May 23, 13:40 PDTResolved - This incident has been resolved.May 23, 11:35 PDTMonitoring - A fix has been implemented and we are monitoring the results.May 23, 09:53 PDTIdentified - The issue has been...
View ArticlePotential service issues in the Europe region.
May 24, 14:33 PDTResolved - Our service provider closed the incident. We were not impacted.Apr 26, 10:11 PDTMonitoring - We have determined that our services should not be affected by our providers...
View ArticleIssue With Geolocation Services
Jun 12, 09:13 PDTResolved - This incident has been resolved.Jun 12, 09:13 PDTUpdate - The issue has been identified and resolved, and we will continue to monitor the situation closelyJun 12, 08:41...
View ArticleHomepage outage
Jun 22, 06:56 PDTResolved - We have found the cause and fixed our recent homepage outage that prevented users from signing inJun 22, 06:36 PDTInvestigating - We apologize for the current outage of our...
View ArticleNotifications Delay
Jul 11, 14:46 PDTResolved - The notifications have been stable for the last couple of hours. The incident has been resolved, sorry for the inconvenience.Jul 11, 11:16 PDTMonitoring - We have identified...
View ArticleMobile App unavailable on Play Store
Aug 2, 09:08 PDTResolved - The Routific Driver App is available again for download on the Google Play Store.Jul 31, 18:30 PDTIdentified - Our team is working to remediate the situation and make the app...
View ArticleBeta service orders cannot be added
Aug 9, 05:57 PDTResolved - This incident has been resolved.Aug 8, 09:23 PDTMonitoring - A fix has been implemented and we are monitoring the results.Aug 8, 09:23 PDTUpdate - We have implemented a fix...
View ArticleRoutific.com is down and inaccessible
Sep 18, 07:55 PDTResolved - This incident has been resolved.Sep 17, 08:52 PDTMonitoring - The provider for our main site (www.routific.com) has restored service, and users who may not have been logged...
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