Account management and webhook email notifications not being sent correctly
Aug 5, 15:28 PDTResolved - This incident has been resolved.Aug 5, 14:56 PDTMonitoring - A fix has been implemented and we are monitoring the results.Aug 5, 14:41 PDTIdentified - The issue has been...
View ArticleDisruption in SMS Customer Notifications for some Users in Australia
Sep 13, 13:29 PDTResolved - After thorough investigation, we have determined that this issue was isolated to a specific group of users. We have been in direct contact with all affected users to resolve...
View ArticleSMS notification instability
Sep 19, 04:57 PDTResolved - There has been no new occurrences of this issue and all SMS services should be functioning as expected. We plan to improve our ability to monitor and react to future outages...
View ArticleTemporarily unable to access our homepage routific.com
Oct 11, 14:22 PDTResolved - This incident has been resolved.Oct 11, 14:02 PDTMonitoring - The issue has been resolved and we are continuing the monitor.Oct 11, 13:59 PDTInvestigating - Access to our...
View ArticleTemporarily unable to access routific.com
Oct 11, 22:18 PDTResolved - This incident has been resolved.Oct 11, 16:07 PDTMonitoring - The issue has been resolved. We will continue to monitorOct 11, 15:51 PDTInvestigating - Access to our homepage...
View ArticleRoutific Scheduled Maintenance
Oct 16, 09:45 PDTCompleted - The scheduled maintenance has been completed.Oct 16, 09:38 PDTVerifying - Verification is currently underway for the maintenance items.Oct 16, 08:59 PDTIn progress -...
View ArticleAT&T blocking some SMS messages in the United States
Oct 23, 09:03 PDTResolved - We are no longer experiencing failures to the AT&T network in the United States. After dispatching your project, drivers under this carrier will receive the SMS...
View ArticleRoutific Scheduled Maintenance
Oct 29, 11:59 PDTCompleted - The scheduled maintenance has been completed.Oct 29, 10:31 PDTVerifying - Verification is currently underway for the maintenance items.Oct 29, 09:00 PDTIn progress -...
View ArticleSMS Connectivity Issues in United States and Canada
Oct 31, 08:39 PDTResolved - This incident has been resolved.Oct 30, 13:37 PDTMonitoring - Our SMS service provider is reporting some SMS notifications being blocked in the U.S. and Canada. We are in...
View ArticleGoogle Play Store app download
Nov 8, 08:53 PSTResolved - Routific mobile apps are now fully accessible via the Google Play Store.You can search for the Routific apps in the Play Store and download via the direct links we send out...
View ArticleDriver dispatch partial outage
Nov 18, 18:00 PSTResolved - This incident has been resolved.
View ArticleNew Routific outage
Jan 22, 19:07 PSTResolved - The new Routific continues to be stable and fully operational. Our team has identified the root cause of the issue. A bug in our internal messaging system caused an...
View ArticleDelivery tracker outage
Jan 22, 19:07 PSTResolved - The delivery tracker continues to be stable and fully operational. Our team has identified the root cause of the issue. A bug in our internal messaging system caused an...
View ArticleTemporarily unable to access Customer Profiles
Jan 29, 16:15 PSTResolved - There was a partial outage in accessing customer profiles due to a technical issue which has now been restored. The outage lasted roughly 10 minutes and started at around...
View ArticleRoutific Scheduled Maintenance
THIS IS A SCHEDULED EVENT Feb 8, 12:00 - 14:00 PSTJan 31, 12:31 PSTScheduled - We're making some important database updates on Saturday, Feb 8, starting around 12 p.m. PST and lasting approximately two...
View ArticleRoutific (app.routific.com) password resets not sending
Feb 11, 10:33 PSTResolved - This incident has been resolved.Feb 10, 13:31 PSTMonitoring - We have determined the root cause, and have pushed a fix. Password resets should be working again for all users...
View ArticleIssue with Driver Assignment
Feb 14, 15:28 PSTResolved - Timeframe: February 14, 2:35 p.m. PST – 3:10 p.m. PSTWe experienced an issue during a New Routific platform that impacted the driver assignment to routes functionality....
View ArticleRoutific (app.routific.com) Outage
Feb 21, 19:11 PSTResolved - We can confirm that the issue has been resolved. Routific is now fully operational. We will provide a full post mortem on Monday. Thank you for working with us on this.Feb...
View ArticleWe are currently experiencing an outage. Users are not able to optimize...
Mar 21, 16:05 PDTResolved - All Routific’s systems are now working as expected.Mar 21, 13:51 PDTMonitoring - Optimizations are now working on beta.routific.com again. For users that were experiencing...
View ArticleDelayed optimization responses due to geocoding processing delay
Mar 27, 18:37 PDTResolved - We experienced a delay in processing geocoding requests between 19:20 and 19:35 UTC on March 27th, which resulted in slower completion times for optimizations. As a result,...
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