Apr 22, 14:42 PDT
Resolved - SMS customer notifications are now being successfully delivered in both the U.S. and Canada. We will post more details on the cause of the outage and resolution soon. We understand how frustrating this experience has been for all. We thank you for your patience and understanding.
Apr 21, 20:52 PDT
Update - We are currently working with our SMS provider to restore SMS customer notifications. We understand this impacts your business, and we appreciate your patience while we actively work to find a solution. Please switch to email notifications for the time being, if possible. We will update this thread tomorrow with further developments.
Apr 21, 15:41 PDT
Investigating - SMS notifications to U.S. and Canadian customers are being blocked by our SMS provider. We are very sorry to have this impact your business! It is our top priority to resolve this. In the meantime, we advise you to please switch to email notifications if possible.